Ensuring Your Satisfaction
At Onelion, your satisfaction is our top priority. We strive to deliver the finest coffee experience, but we understand that there may be times when things don't go as planned. Our Refund Policy is designed to address such situations and provide solutions. It outlines the conditions under which refunds are possible and the process to request one. If you have any questions or concerns, please don't hesitate to contact us. We're here to ensure your Onelion experience is as smooth as our coffee.
When Your Brew Takes Its Time
At Onelion, the rhythm of a coffee pour is music to our ears, and we understand the silence of an awaiting cup. Should your coffee play hide and seek and not arrive within 7 business days of dispatch, there's no cause for alarm. Simply whisper your concern to us, and we'll ensure a fresh ensemble of beans dances its way to your doorstep, posthaste.
Quality Concerns
Your satisfaction is our top priority. If you believe the coffee you received isn't up to Onelion's standards, please contact us within 14 days of receiving your order. We'll work with you to address your concerns, whether that means sending a replacement or offering a refund.
Returns & Refunds
Due to the perishable nature of coffee, we typically don't accept returns. However, if there's an error with your order or a defect with the packaging, please let us know. We'll review the situation and, if appropriate, process a refund or send a replacement.
Contacting Onelion
For any concerns or queries related to your order, reach out to our dedicated customer service team. We're here to ensure your Onelion experience is seamless and satisfying.